Fluida Europe srl

If you are experiencing anomalies in using Fluida, this is where you can find some tips to help resolve these problems.

If you are experiencing slowdowns when using Fluida, first check that the connection you are using is in optimal condition. If you are using Wi-Fi, try mobile data or vice versa. Read more tips below.

The application crashes or stops responding.

- Check that the app is up to date (<a href="https://help.fluida.io/en/articles/5098778-update-the-app" target="_blank">read here</a> for more details).
- <a href="https://help.fluida.io/en/articles/3123374-is-my-smartphone-compatible-with-the-latest-version-of-fluida" target="_blank">Check</a> that your smartphone is compatible.
- If you have already tested out the previous steps and are still having problems, try re-installing Fluida.

- Check that the email you are trying to log in with is the same one you used to register.
- <a href="https://help.fluida.io/en/articles/5246825-reset-or-change-your-password" target="_blank">Read here</a> to find out how to recover your password.

- The application crashes or stops responding.
 - Check that the app is up to date (<a href="https://help.fluida.io/en/articles/5098778-update-the-app" target="_blank">read here</a> for more details).
 - <a href="https://help.fluida.io/en/articles/3123374-is-my-smartphone-compatible-with-the-latest-version-of-fluida" target="_blank">Check</a> that your smartphone is compatible.
 - If you have already tested out the previous steps and are still having problems, try re-installing Fluida.
- Invalid username or password.
 - Check that the email you are trying to log in with is the same one you used to register.
 - <a href="https://help.fluida.io/en/articles/5246825-reset-or-change-your-password" target="_blank">Read here</a> to find out how to recover your password.

Non-updated data or incomplete screens.

- Try clearing your browser's cache.
- Open Fluida in a <a href="https://en.wikipedia.org/wiki/Private_browsing" target="_blank" rel="nofollow noopener noreferrer">private browsing</a> page.

- Non-updated data or incomplete screens.
 - Try clearing your browser's cache.
 - Open Fluida in a <a href="https://en.wikipedia.org/wiki/Private_browsing" target="_blank" rel="nofollow noopener noreferrer">private browsing</a> page.

► Are you using a <a href="https://help.fluida.io/en/articles/3123374-is-my-smartphone-compatible-with-the-latest-version-of-fluida" target="_blank">compatible smartphone</a>?

► Find out <a href="https://help.fluida.io/en/articles/5098778-update-the-app" target="_blank">how to update</a> Fluida.

► How to <a href="https://help.fluida.io/en/articles/5246825-reset-or-change-your-password" target="_blank">recover your password</a>.

► Still haven't found the solution? <a href="https://www.fluida.io/en/contacts/" target="_blank" rel="nofollow noopener noreferrer">Contact</a> our support team!