When installing an NFC clock-in device like the Fluida Station, you might encounter error messages or specific issues that prevent you from completing the setup. This guide covers the most common problems and their solutions.
The company Wi-Fi network is not detected by the Station
First, check if your company Wi-Fi network is hidden. If it is, you will need to manually enter both the network name (SSID) and the password into the Station.
Also, ensure the company Wi-Fi broadcasts at 2.4GHz. The 5GHz band is only supported by the Station Pro.
The Station screen remains black and/or won't turn on
Make sure the Station is charged and plugged into a power outlet.
If it is already plugged in, check the power cable and adapter for damage. Try connecting the Station to a different outlet or using a different power cable.
Finally, check that the transparent protective tab has been removed from the battery, as it may prevent the device from powering on.
The Station is on and connected to the internet, but it's not detected during installation
Try uninstalling and reinstalling the Kiosk app on the Station before attempting to link it to the workplace again.
If the Station is detected but the installation fails after selection, close and restart the Fluida app, then try the process again.
Nothing happens after clicking "Done" when setting up NFC Badge clock-ins
If the clock-in screen does not appear after clicking Done, you may have mistyped the NFC Device ID. Check for any typos; if you find an error, delete the NFC device from the workplace and add it again.
The Station is on and connected, but still shows "No applications installed"
Press and hold the volume up button on the right side of the Station for a few seconds (you may need to remove the device from the wall mount).
Tap the sync icon 🔄 next to Connectivity.
If the sync is successful, tap one of the soft keys in the bottom navigation bar. You should now see Dashboard, Settings, and Kiosk by Fluida.
💡 If the sync fails, or if it succeeds but you still don't see the menu items, contact support@fluida.io. Provide the string of characters shown under "Owner's name" in the sync screen.
The Station is on and connected, but the Kiosk app is missing
If you only see "Dashboard" and "Settings":
Open the Dashboard to find the Station ID (the string of characters under Famoco ID or Owner's name).
Contact support@fluida.io with this Station ID.
💡 If you can't even see the Dashboard, hold the volume up button for 3 seconds to bring up the screen containing the Station ID.
The Station battery drains too quickly
The Station battery lasts about two days, but this varies based on the environment. For example, extreme cold significantly reduces battery life.
To prevent the Station from turning off and blocking clock-ins, we recommend keeping it permanently connected to power using the provided cable.
How do I change the Station’s language and time zone?
To change these settings, please contact our support team at support@fluida.io.
Clock-ins show the wrong time / The Station display shows the wrong time zone
If the Station is installed in Italy, try uninstalling and reinstalling the Kiosk by Fluida app. If the time is still incorrect, or if the Station is installed outside of Italy, contact our support team at support@fluida.io.